Inbox

Work through replies and conversations with suppliers. Use tabs, search, and quick actions to stay on top of messages.

What you can do

• Browse threads (All / Unread tabs) and search by subject/sender.
• Refresh the list; it jumps to the first page and scrolls to top.
• Open a thread and read messages; mark read/unread.
• Reply using the rich editor (max 300px tall with internal scroll).
• View supplier details in a side panel.

Who can do this?

• Viewer: read-only
• Writer/Admin: reply and toggle read state

Handle threads (step-by-step)

1. Go to Inbox: /o/:organizationId/inbox
2. Use tabs to filter, and the search input to find threads
3. Click the refresh icon to reload; it preserves your tab/search
4. Click a row to open the thread; messages appear on the right
5. Use “Mark as read/unread” as needed

Tip: Deep links like ?thread=<id> open a thread directly; the left list pins it if it’s not loaded.

Reply to a message

1. Type your response in the editor
2. Optional: enable “Mark read on send”
3. Click Send

Result: the message is queued and the thread updates; unread counters refresh.

Supplier details

• Click “Show supplier” to view profile, effective risk, and key attributes without leaving Inbox.

Troubleshooting

• Can’t reply? You need Writer or Admin role.
• Thread looks empty? It may be loading; watch for the spinner overlay.
• Search returns nothing? Clear it or broaden terms (min 2 characters recommended).